Our business model focuses on our 3 S’s;


Specialist Independent advocacy Information, advice and guidance Consultancy


Interpreting Service, BSL courses,Translation Service


BSL Lunch, BSL Club, Deaf events

Our core values are;


We are open with our belief that professionals should be paid market rates for their work and that this maintains the standards and successes of our organisation and the community. We uphold working practices and codes of ethics of all the areas we work and strive to make our policies and procedures as clear as possible.


Our straightforward approach to services means that everyone can understand what to expect from us. We encourage people using our services to find what is the most appropriate course of action for their needs and are happy to work in conjunction with and signpost to other organisations.

Social Conscience

We have a ‘can do’ attitude to our work and truly believe that given the right tools Deaf and hard of hearing people can achieve parity with their hearing peers. By investing our income back into the organisation we can continue to grow our services and engage with the community.

Throughout all of our business planning we use the 3 S’s and core values to help us to prioritise our activities and help with decision making to fit in with the ever changing landscape of the community.